Why we must teach AI to empathize with us

AI’s rapid growth, especially generative AI, is still in its early stages. While concerns loom about its potential dominance, immediate priorities involve human-centered AI interactions to prevent user frustrations. It’s essential to align AI functionality with human values, moving beyond chatbot personalities to focus on humanized AI emphasizing empathy, context awareness, and customization for more meaningful interactions. This approach aims for tailored responses based on user emotions, elevating experiences and fostering a balanced relationship between humans and technology.